1. Scan the QR code above to log into your order and report your return there.
2. A return fee of 69 SEK will then be created, which you approve with your BankID.
3. After you approve the return fee, a return label will be sent to your specified email, which you can print. (If you prefer a QR code instead, send us an email with the order number, which you find on your order confirmation)
4. Fill out the return form, which you find on the back of your delivery note. For the return order to be approved, the return form that comes with your package from us must be correctly filled out.
5. Drop off the package at your nearest Postnord delivery point.

When you exercise your right of withdrawal, you as a consumer pay for the return shipping.

Refunds for the returned products occur after we have received and inspected the products. Any shipping costs always remain and are not refunded.

When you as a customer return an item, there will be a cost of 69 SEK for the return label, which is ordered online.

You will receive an email from us when your return is received. Refunds for the returned products occur after we have received and inspected the products. Any shipping costs always remain and are not refunded.

With us, you have, with a few exceptions, a return right of 14 days from the day you received the item. The return right does not apply if the item is custom-made for you, e.g., custom-fitted riding boots or helmets with unique design. When returning the item, it must be unused and have all tags intact and be returned in original packaging.

Fill out the return form and specify your exchange. For the exchange to be approved, the return form included with your package from us must be correctly filled out.

We do not offer exchanges for another item, as we cannot guarantee that the item/items are available. However, you can always return the item for a refund and place a new order for the item you want instead.

Uncollected items are returned to us.

For all packages not collected, we reserve the right to charge you for shipping, handling, and processing fees, currently 300 SEK.

Returns are not approved if the packaging or seal on the item is broken. (Applies to items such as supplements, advent calendars, and underwear)

For returns of products that are no longer in original condition (e.g., dirty stains, no original packaging), the item will be returned to the customer, or a reasonable amount will be deducted from the refund. Swedish Equestrian decides how the case is handled on a case-by-case basis.